Satisfaction Guarantee: Terms and Conditions of Use

Last Updated: May 7, 2023

McKee Creative Satisfaction Guarantee: terms and conditions of use

McKee Creative prides itself on delivering quality work, on time.

We pride ourselves on attention to detail, and looking out for our clients’ best interests.

McKee Creative’s Satisfaction Guarantee is limited to the following packages:

McKee Creative’s Satisfaction Guarantee covers:

Agency fees paid by the client to McKee Creative during the first 30 days of the client/agency agreement commencement, less any revenue generated from advertising or email campaigns during that period, on either the Retail Therapy marketing package or the Economy marketing package. Revenue generated is calculated according to the specific platform’s dashboard.

Should McKee Creative’s work on marketing campaigns related to either of the listed packages generate more than the value of the agency fees paid, no refund will apply. Should McKee Creative’s work generate an amount that is less than the fees paid by the client to the agency, that revenue will be deducted from the total refund paid to the client.

McKee Creative’s Satisfaction Guarantee does not cover:

The performance of any third-party company. McKee Creative does not guarantee any return on a client’s investment on platforms including but not limited to Facebook, Instagram, Google, TikTok, LinkedIn, Pinterest, Twitter, ManyChat or any email marketing platform. Any ad spend invested by the client into a third-party platform is done at the sole discretion of the client, is the client’s responsibility and is paid directly by the client to the applicable platform.

McKee Creative’s Satisfaction Guarantee does not cover ad spend on any platform.

McKee Creative’s Satisfaction Guarantee does not cover the Bootstrapper marketing package.

Cessation of work

Should McKee Creative find that the client will not be a good fit long term, McKee Creative reserves the right to cease work on the client’s campaigns and no refund shall apply.